| Enhancements to the provider interactive voice response (IVR) system continue to progress. The new enhancements to the system will provide you with the ability to submit an authorization or precertification request for outpatient and office medical and/or surgical procedures.* This service will be directly accessible through Customer Service at 1-800-275-2583, prompt 2 for Provider Services.
This updated system will be available in the near future as part of our phased approach toward the electronic authorization mandate project.
Additional details and a tutorial will be available in future editions of Partners in Health Update.
*For behavioral health services, providers should still call the number listed on the back of the member’s ID card under Mental Health/Substance Abuse.
*This article was featured in the September 2008 edition of Partners in Health Update.
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